Terms & Conditions
Return and Exchange Period
If you want to return or exchange your purchase, please know that the period begins the day you receive your product and applies to new, clearance, open-box, refurbished, and pre-owned products.
All computer systems and electronics have a standard 15-day return policy. No returns after 15 days, exchanges, or credits only.
All items we sell have a restocking fee of 17% if returned by any customer. There is no restocking fee if the product is unopened and no damage to the outside box or content.
How to Return an Item
Gather the purchases you want to return, along with the original contents and packaging. Send item (s) back to:
Computers Unlimited International Inc.
P.O. Box 253,
Clarcona Florida 32710
Refund Method and Timing
With a few exceptions, we will reimburse you for returned items as you paid for them. If you prefer, you can make exchange for the same item.
For returns by mail, once we receive your return, we will process it within 7–15 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.
If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days.
- Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, or scratched may be denied a return.
- Please return items with all accessories and packaging. If you do not, we may either deny the return or allow a return with a nonrefundable deduction on your refund for what is missing.
- If you received a discount or free item by purchasing multiple items together, you would lose that benefit if you do not return all items purchased.
- All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, digital content, prepaid cards (including third-party gift cards), gift packaging, completed services, and opened consumable items including batteries, ink, etc.
Damaged, defective, or incorrect items
If you receive a product that is damaged in shipping, defective, or not the product you ordered, please return it during your return and exchange period to CUI and we’ll arrange for a replacement. If you would rather return the item by mail during your return and exchange period, please text us for special instructions at 407-350-0879 or email firstname.lastname@example.org.
Returns lacking proof of purchase
Reimbursements on returns lacking proof of purchase may be denied or limited, and state sales tax and fees will not be reimbursed.